Plans and Limits

Your subscription controls chatbot limits, model access, integration entitlements (which channels you may connect), module entitlements (feature add-ons like Calendar and Database), and whether features such as hiding Chatloop branding are available.

Where to manage billing

Open the user menu (avatar in the sidebar footer) and choose Subscription. Owners and team admins also see Modules for purchasing feature add-ons. Settings > Limits shows per-chatbot usage for the selected chatbot.

Review before you scale

Before marketing campaigns or embedding on high-traffic pages, confirm:

• Chatbot or message limits for your tier.
• Which integrations are included versus add-on.
• Which modules you need and whether they are purchased.
• Whether your AI model choices require an upgrade.

Upgrading and add-ons

When you upgrade a plan or purchase an integration add-on or module, the checkout flow should show proration and recurring totals. Read the confirmation step carefully so you know the next invoice impact.

Modules billing

Modules are monthly add-ons purchased from Modules in the user menu. After purchase, entitled modules appear as tabs under Automation. Canceling a module typically removes renewal; access may continue until the end of the paid period. A confirmation dialog states the consequence before you cancel.

Canceling integration add-ons

Canceling an integration add-on typically removes renewal; access may continue until the end of the paid period. Follow in-product messaging when disconnecting channels under Automation > Integrations.

Free plan notes

Some capabilities (for example widget branding) may be fixed on the free package. The product will state when an option is unavailable until you upgrade.