Closing your account

Account closure deletes your whole workspace—not a single chatbot. Use this when you want to leave Chatloop entirely. To remove only one assistant while keeping your account, see Creating and managing chatbots (section on deleting a chatbot).

How to close your account

1. Sign in and open Account from the user menu (avatar in the sidebar footer), or go to /dashboard/profile.
2. Scroll to the bottom of the profile form. Click Delete Account.
3. Read the warning: the product states that your account, along with all its users and conversations, will be deleted permanently and cannot be undone.
4. Type your account email address exactly as shown in the dialog (case-sensitive match to the field).
5. Click Delete Account in the dialog to confirm.

If the request succeeds, you are signed out and returned to the public home page.

Before you close

• Export or save anything you need outside Chatloop; recovery after deletion is not available through self-service.
• If you only wanted to stop billing or remove one bot, consider canceling subscriptions under user menu > Subscription and deleting individual chatbots instead of closing the whole account.
• Cancel active modules and integration add-ons from Modules, Subscription, or Automation > Integrations before closing if you want to avoid further charges through the current period.

Need help

If deletion fails or you need an org-wide data export before closing, contact support with your account email and approximate time of the attempt.