Social and messaging integrations

Integrations connect external messaging surfaces to a single agent so Chat stays one inbox. What you can connect depends on your plan, add-ons, and what your workspace administrator has enabled in the catalog.

Meta (Facebook, Instagram, WhatsApp)

For Facebook Messenger, Instagram and WhatsApp, the product uses Connect with Meta OAuth. After you authorize:

1. You may see a selection step listing Facebook Pages, Instagram accounts, and WhatsApp numbers returned by Meta.
2. Choose which assets to link to this agent and confirm. Messages from those assets then route into the agent’s Chat inbox.

If authorization fails, the UI surfaces an error—retry the flow, confirm you are using an account that administers the correct Page, and check Meta Business settings outside Chatloop.

Add-ons

Some channels are included in your plan; others require purchasing an add-on monthly subscription. The Integrations page shows Included in plan versus Add-on and lists pricing when available. Purchasing may open a confirmation with proration details before you commit.

Disconnecting

You can remove a linked channel from the agent when you no longer want traffic there. Canceling a paid add-on follows the billing rules shown at purchase time (for example access through the end of the paid period).

Telegram

When Telegram is entitled on your plan, connect a bot by supplying the bot token from BotFather (and an optional display name). Keep tokens secret; rotate them in Telegram if they leak.

Roadmap channels

The catalog may list additional providers as Coming soon. Those cannot be connected until Chatloop ships the connector.

Permissions

Only users who can manage Integrations for the agent (typically the owner or an admin on that agent) see this section. Team members with read-only access work in Chat but may not change integrations.

Same agent, many surfaces

Website widget visitors and integration users share one agent knowledge base and AI settings. Update Resources and AI Model when your answers must change across every channel.